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Summer Heat Shipping Info Here

Summer Heat Shipping Info Here

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Trade name: Grassy Meadow Co.

Phone number: 3308057693

Email: grassymeadowco@gmail.com

Physical address: 10287 Easton Rd, Rittman OH 44270, United States

Frequently asked questions

Where are your products manufactured?

Most of the products we stock are made here on our little farm. Our milk is sourced directly from our own goats, and our other ingredients are carefully sourced from quality suppliers.

Our baby and toddler clothes, branded c & co. are also made here on the farm with natural fibers again carefully sourced from quality suppliers. Many of our fabrics are USA made and milled.

We also stock some of our family's favorite products. These are manufactored elsewhere.

When will I get my order?

Delivery times vary based on what time of day the order is placed, which items are in stock, and how far your package will travel to reach you!

Typical package deliveries range from as soon as next day delivery up to 14 business days. Special order items may take longer, read product descriptions or contact us directly for timing on those products!

Once your order has shipped, you will receive an email with further information.

If you have any questions before or after you place an order, please don't hesitate to reach out via call or text to 330.805.7693

How much does shipping cost?

Shipping costs are determined by the distance the package will be shipped. We have 2 shipping “zones.”

Zone A:

OH, IN, IL, MI, WI, MN, IA, MO, AR, LA, TX, OK, KS, NE, SD, ND, MS, AL, GA, FL, SC, TN, KY, WV, VA, NC, SC, PA, NY, VT, NH, ME, MA, CT, RI, NJ, DE, MD

Flat Rate of 7.99
Insulated Flat Rate of 12.99

Zone B (Western US):

WA, OR, CA, NV, AZ, NM, CO, UT, ID, WY, MT

Flat Rate of 14.99
Insulated Flat Rate of 18.99

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

UPS can be selected at checkout for an addition $6.00 to the above fees.

What is insulated shipping?

Through the summer months: (May, June, July, August, September).

If your product is heat sensitive and has the potential to melt during shipping, choose the insulated flat rate option. Your package will come with insulated bubble wrap and ice packs to guard against melting during shipping.

Some of our highly heat sensitive products will only let you select “insulated shipping” at checkout, such as our whipped tallow and face cream.

If you have any questions about which option is best for the products you are ordering, please reach out via call or text to 330.805.7693.

*If you pay for insulated shipping, rest assured we will do our best to ensure your products arrive unmelted, however we cannot control how the package is handled after it leaves our possession and are therefore not responsible if your insulated product arrives with heat damage. However, as always, we welcome your feedback as we try to ensure our products are delivered with the greatest level of care.

How do I know whether to choose insulated or regular shipping?

Through the summer months of June, July, August, September, and longer if you are in a hotter climate than Ohio:

If your product is heat sensitive and has the potential to melt from the summer heat during shipping, choose the insulated flat rate option. Your package will come with insulated bubble wrap and ice packs to prevent melting during shipping.

If you are purchasing products that aren’t heat sensitive (clothes etc.), select regular flat rate shipping.

If you have any questions about which option is best for the products you are ordering, please reach out via call or text to 330.805.7693.

*If you pay for insulated shipping, rest assured we will do our best to ensure your products arrive unmelted, however we cannot control how the package is handled after it leaves our care and are therefore not responsible if your insulated product arrives with heat damage.

We may choose to hold your package a few extra days to avoid it sitting in transit over the weekend. Please allow for this, and contact us with any questions!

Are any purchases final sale?

All purchases and items are final sale.

If your product would happen to arrive damaged or defected, we will gladly work with you to make it right.

Contact Ashlie at 330.805.7693 via phone call or text message, we love talking with our customers!

Do you accept returns or exchanges?

Our goal is for you to be totally satisfied with your purchase!

At this time, due to logistics and regulations, we are not able to accommodate returns or exchanges, but we are happy to answer any questions you may have before you make your purchase!

If your product would happen to arrive damaged or defected, we will gladly work with you to make it right.

Contact Ashlie at 330.805.7693 via phone call or text message, we love talking with our customers!

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